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Locked

‎10-11-2024 07:56 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 11

My HP8025e was getting stuck in a paper jam loop.  Kept pulling a sheet to print then it would stop halfway and tell me either to clear a jam OR the paper tray was open.  Once cleared it would repeat ad infinitum.  

 

I decided to factory reset it as it seemed there was no solution.  Now reset, I cannot connect to hp smart (which, sidenote:  I am infuriated at being held hostage by hp--WHY should I have to log in EVERY time I need to open this freaking app?!?!?).  I enter the PIN number from inside the unit to go through setup and it keeps telling me I have an invalid PIN.  

 

So now I have an expensive paperweight.  

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