• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-11-2024 07:56 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 11

My HP8025e was getting stuck in a paper jam loop.  Kept pulling a sheet to print then it would stop halfway and tell me either to clear a jam OR the paper tray was open.  Once cleared it would repeat ad infinitum.  

 

I decided to factory reset it as it seemed there was no solution.  Now reset, I cannot connect to hp smart (which, sidenote:  I am infuriated at being held hostage by hp--WHY should I have to log in EVERY time I need to open this freaking app?!?!?).  I enter the PIN number from inside the unit to go through setup and it keeps telling me I have an invalid PIN.  

 

So now I have an expensive paperweight.  

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.