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‎02-11-2021 07:46 AM

HP Recommended
Product: HP8500
Operating System: Microsoft Windows 10 (64-bit)

i've installed new printheads and it recognised them for 2 minutes as genuine parts then says there's a problem and i can't get the touch screen to do anything other then show me how to open the printer lid or dial up support.

 

useless!

 

what's the next step?

1 REPLY 1

‎02-15-2021 05:49 AM

HP Recommended

@GGrant36, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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