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‎06-24-2025 06:09 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 11

Hello,

 

I installed a new router. I cant set Wifi because the printer is locked by administrator.

 

Even the "Restore Defaults" function is "Locked".  I never installed an password.

 

Plz help

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2025 07:25 AM

HP Recommended

@Peter1791, Welcome to the HP Support Community – it’s great to have you here!
 

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 


If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!


Cheers,

Max3Aj

HP Support

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1 REPLY 1

‎06-26-2025 07:25 AM

HP Recommended

@Peter1791, Welcome to the HP Support Community – it’s great to have you here!
 

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 


If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!


Cheers,

Max3Aj

HP Support

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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