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‎01-01-2019 03:08 AM

HP Recommended
Product: HP8620
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am trying to perform full re-install of the HP8620 software/drivers. The Printer is configured and I can print on it, but all the other software cannot be installed (like scanning, etc)

When I try to install with package (OJ8620_198.exe), it recongnize my printer (show it with the righ IP/MAC), the installation start and after some 6-7 minutes terminate with error that cannot find the printer...

 

Any idea what to do?

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-01-2019 11:33 PM

HP Recommended

DTAM5144,  Check out my post "Is software compatible with windows 10?"

it souunds like we had the same problem, and I got help that worked for me.

View solution in original post

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2 REPLIES 2

‎01-01-2019 11:33 PM

HP Recommended

DTAM5144,  Check out my post "Is software compatible with windows 10?"

it souunds like we had the same problem, and I got help that worked for me.

Was this reply helpful? Yes No

‎01-02-2019 02:03 AM

HP Recommended

perfect, it's working now

What a funny process

 

Many thanks

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