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‎12-27-2020 04:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I installed HP Smart for my 8720 all in one printer and when you go to print it says driver unavailable.  I have followed the instructions to uninstall and reinstall to no avail.  It will scan but not print.  Anybody have this issue or could help would be great.

 

Thank you

Category:
1 REPLY 1

‎12-27-2020 08:57 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8720-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These tips and tricks will be useful:

https://www.youtube.com/watch?v=bx9Jy-fIDWE

https://www.youtube.com/watch?v=x1IOORiEbpQ

https://www.youtube.com/watch?v=CCEBbJCdja0

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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