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- Re: HPDeskjet 2130 recognizes the printer in settings but wo...

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04-21-2021 07:48 AM - edited 04-21-2021 07:48 AM
Hello there. Just bought a new Macbook Air M1.
Deskjet 2130 sees the printer in Mac System preferences. I see the green light there, the printer is connected everything should be ok but when I try to print anything the task appears in print queue and disappears like it would be done. IN fact printer wont print anything.
Also I thought that I should install the drivers, anf it might help. I downloaded Easy Start for Mac but it wont rec ognize the printer.
The folder LIbrary in Macos system has no folder named HP as it should, I assume, when the drivers are installed by the system.
The same printer is seen on another laptop on Windows OS and can print. The problem persists only with my new Mac.
04-24-2021 06:22 AM - edited 04-24-2021 06:23 AM
@MaxGalanin, Welcome to HP Support Community!
Is there any antivirus software installed on your computer?
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
04-30-2021 06:01 AM
This requires remote assistance.
Please reach out to the HP Support in your region regarding further course of action.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee