HPDeskjetF4580 unable to scan

[JuliaWieck]

I have an HPDeskjetF4580 and I am unable to scan with it although printing works fine. I tried wireless and usb cable aswell. I am not able to scan with the hp smart app - neither on pc nor on mobile phone. I would be very thankful for your help!

[Nal_NR]

Hi @JuliaWieck,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the scanning.

You may just need to remove the existing printer program and install a fresh copy of the software.

Click here

If that does not help. try HP printer setup (Windows built-in driver)

Help, suggestions, and examples:

Install Full Feature Software – Printer

NOTE:  If the computer has been recently migrated to Windows 10 or if you need to reinstall the printer software:

1. Create a Restore Point >
2. Download a fresh copy of the Full Feature software >
3. Remove any existing printer software from Programs and Features / Apps and Features >
4. Restart the computer and log in >
5. Install Full Feature Software (look in your Downloads folder and Double-Click on the file) >
6. Restart the computer and log in to finish the installation

Section(s) of interest include:

• Preparation
• Extras and Optional > HP Information, Diagnostics, and Installation Help
• Restart Everything
• Download and Installation
• Remove Printer Software
• See who and what is on your network
• Create a Restore Point

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.