HPLIP-Sane - Device Busy

[farcusnz]

Hi have an HP Envy 6020 all in one printer
Running HPLIP 3.21.10-1.2 (hplip-sane)

The printer works fine, but any time I try to scan something I get the message "device is busy 2013"
hp-toolbox also reports "scanner busy code 2013"

Can anyone shed any light into what the cause of the error is?

Running on openSUSE Tumbleweed. 

[farcusnz]

there are a number of errors here, but according to opensuse support forums, these are not uncommon errors and not the source of my problem

hp-check -t
/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/farcus/hp-check.log


HP Linux Imaging and Printing System (ver. 3.21.10)
Dependency/Version Check Utility ver. 15.1


Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied       
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully       
compile HPLIP.                                                                                        
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,  
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to        
successfully run.                                                                                     
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the   
above cases (both compile- and run-time dependencies).                                                


Check types:                                                                                          
a. EXTERNALDEP - External Dependencies                                                                
b. GENERALDEP - General Dependencies (required both at compile and run time)                          
c. COMPILEDEP - Compile time Dependencies                                                             
d. [All are run-time checks]                                                                          
PYEXT SCANCONF QUEUES PERMISSION                                                                      


Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version


warning: 3-20211227 version is not supported. Using 3-15.3 versions dependencies to verify and install...


---------------
| SYSTEM INFO |
---------------


 Kernel: 5.15.8-1-default #1 SMP Wed Dec 15 08:12:54 UTC 2021 (0530e5c) GNU/Linux
 Host: localhost.localdomain
 Proc: 5.15.8-1-default #1 SMP Wed Dec 15 08:12:54 UTC 2021 (0530e5c) GNU/Linux
 Distribution: 3 20211227
 Bitness: 64 bit




-----------------------
| HPLIP CONFIGURATION |
-----------------------


HPLIP-Version: HPLIP 3.21.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro  20211227 version 


Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.


[hplip]
version=3.21.10


[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.21.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no




Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.21.10






Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = 


[fax]
email_address = 
voice_phone = 


[last_used]
device_uri = "hp:/net/ENVY_6000_series?zc=HP842AFD413304"
printer_name = ENVY_6000
working_dir = .


[polling]
device_list = 
enable = false
interval = 5


[refresh]
enable = false
rate = 30
type = 1


[settings]
systray_messages = 0
systray_visible = 0


[upgrade]
last_upgraded_time = 1611902576
notify_upgrade = false
pending_upgrade_time = 0


[installation]
date_time = 12/29/21 19:43:36
version = 3.21.10




 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>


-------------------------
| External Dependencies |
-------------------------


 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             2.3.3           OK         'CUPS Scheduler is running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.54.0          OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.32          OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.12.20         OK         -
 error: policykit     PolicyKit - Administrative policy framework                  OPTIONAL        -               0.120           MISSING    'policykit needs to be installed'
 network              network -wget                                                OPTIONAL        -               1.21.2          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.8             OK         -


------------------------
| General Dependencies |
------------------------


 error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
 error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               2.3.3           MISSING    'cups-devel needs to be installed'
 error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               2.3.3           MISSING    'cups-image needs to be installed'
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               b'2.34'         OK         -
 error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -
 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    'sane-devel needs to be installed'
 error: libavahi-dev  libavahi-dev                                                 REQUIRED        -               -               MISSING    'libavahi-dev needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.9.1           MISSING    'libnetsnmp-devel needs to be installed'
 error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.1           MISSING    'libcrypto needs to be installed'
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.8.12          OK         -
 python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.18          OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.4.1           OK         -
 python3-devel        Python devel - Python development files                      REQUIRED        2.2             3.8.12          OK         -
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               8.4.0           OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.6.2           OK         -


--------------
| COMPILEDEP |
--------------


 error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'
 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               11.2.1          OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.3             OK         -


---------------------
| Python Extentions |
---------------------


 cupsext              CUPS-Extension                                               REQUIRED        -               3.21.10         OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.21.10         OK         -


----------------------
| Scan Configuration |
----------------------


 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.21.10         OK         'hpaio found in /etc/sane.d/dll.conf'
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.
 error: scanext       Scan-SANE-Extension                                          REQUIRED        -               3.21.10         MISSING    'scanext needs to be installed'


------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------


device `hpaio:/net/ENVY_6000_series?zc=HP842AFD413304' is a Hewlett-Packard ENVY_6000_series all-in-one
device `hpaio:/net/envy_6000_series?ip=192.168.1.43&queue=false' is a Hewlett-Packard envy_6000_series all-in-one




--------------------------
| DISCOVERED USB DEVICES |
--------------------------


No devices found.


---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


 
ENVY_6000
---------
Type: Printer
Device URI: hp:/net/ENVY_6000_series?zc=HP842AFD413304
PPD: /etc/cups/ppd/ENVY_6000.ppd
warning: Failed to read /etc/cups/ppd/ENVY_6000.ppd ppd file
PPD Description: 
Printer status: printer ENVY_6000 is idle.  enabled since Thu 28 Oct 2021 21:26:37
Communication status: Good




--------------
| PERMISSION |
--------------


 
-----------
| SUMMARY |
-----------


Missing Required Dependencies
-----------------------------
error: 'libjpeg-devel' package is missing/incompatible 
error: 'zlib-devel' package is missing/incompatible 
error: 'cups-devel' package is missing/incompatible 
error: 'cupsddk' package is missing/incompatible 
error: 'cups-devel' package is missing/incompatible 
error: 'libusb-1_0-devel' package is missing/incompatible 
error: 'libusb-1_0-0' package is missing/incompatible 
error: 'sane-backends-devel' package is missing/incompatible 
error: 'libavahi-devel' package is missing/incompatible 
error: 'net-snmp-devel' package is missing/incompatible 
error: 'openssl' package is missing/incompatible 
error: 'libtool' package is missing/incompatible 
error: 'libgphoto2-devel' package is missing/incompatible 
error: 'rpm-build' package is missing/incompatible 


Missing Optional Dependencies
-----------------------------
error: 'dbus-1-python3-devel' package is missing/incompatible 
error: 'dbus-1-python3' package is missing/incompatible 


Total Errors: 13
Total Warnings: 0




Done.