HPPrintScanDoctorExt.exe fails with 0xc0000142

[ChrisRolon]

When I start HP Smart, the program HPPrintScanDoctorExt.exe fails with Windows error 0xc0000142. HP Smart continues to run, but if I select Scan, the scan documents windows opens, the printer scanner starts but no document is captured.

I'm running pre-release Windows 11 beta build #27881.

[Garp_senchau · Accepted solution]

@ChrisRolon, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer tot hese guides:

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[ChrisRolon18]

HP Envy 6458e

Dell 9560

WIndows 11 Pro Insider Preview v27881.1000

The scanner application was failing when I started HP Smart. Resetting the printer and HP Smart settings cleared the problem.

Thank you for your assistance.

[Garp_senchau]

@ChrisRolon, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,