HPSmart Scanning app has disappeared from my macbook. (12/12/2025)

[EllenMusician]

Looks like my HPSmart scan/print/etc app has disappeared from my Macbook (Sequoia 15.6) today, replaced by an "hp" icon that doesn't seem helpful.  How do we scan now? Is there a new thing to be downloaded?  Thank you for any help! 

[Dragon-Fur]

@EllenMusician 

Welcome to the HP Community --

HP App is new -- it's meant to be a "One stop shop" for several topics.

One stop can mean there are more ways to get lost.

No worries -- 

The Print and Scan Menu Tiles are still in the app.

Open HP App

If needful, click to Add your printer 

Once that is done, when you open the HP App. click on your printer icon (on the right side of the menu)

The menu opens that includes the Tiles for the application, including Scan

The following are new -- forgive any odd errors.

The examples were taken from HP App running in iOS / iPadOS

HP_App_Mobile_Main_Menu_2

After having added Printer and clicking on the Printer icon on the main menu...

Scroll down a bit to see the Print and Scan menu tiles.

HP_App_Print_Scan_Menu_2

References / How-to

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HP App (Mobile) >>> Download / Install - How-to and FAQ

                                 << Important -- Fall 2025 >>

HP has replaced the HP Smart Mobile application with the HP App.

The HP App is available at the App Store for your mobile device.

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• On that mobile device, Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

 HP Support Official Channel – HP Support Video Gallery

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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Real people who own, use, and support HP devices.

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