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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HPWSProAdapter not started in Jetadmin
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04-29-2019 12:20 AM
The same here. In the hope HP has found a solution we tested the new Version 10.4.SR5 Build 105723. But all our "m" - Enterprise Devices show "no communication". This is the behaviour since version 10.4 SR4 Build 104106.
Regarding that the majority of affected users are professionals using many of those Enterprise Printers this is very sad. We continue to use Version with Build Number 103287 with no problems. Unfortunately we do not have the setup-file for this Version anymore. So if anything goes wrong we only can hope our backup works!
Please HP fix this bug.
06-28-2019 06:03 PM
Solution 1 (recommended)
- Uninstall WJA
- Install HP_Web_Jetadmin_10.4SR3_64_bit_SW_build_10.4.103287_J6052-10579_signed
Solution 2 (not for long time fix)
- Uninstall WJA
- Install HPWSProxyService:
- Download HP_Web_Jetadmin_Proxy_Agents_SW_J6052-10587 (or latest version) from HP Support Site
- Execute/Extract
- Install HPWSProxyService
- Install HP_Web_Jetadmin_10.4_SR6_with_FP11_64_bit_SW_J6052-10590 (or latest version) from HP Support Site
The order is mandatory.
07-01-2019 01:22 AM
Thanks Federer in the name of the other users here searching this older Version. We still use this version since upcoming of the Problem. We have testet some newer Version but must go back to this every time. But is this really the solution to use a pre, pre , pre Version????
Is there anyone from HP who knows something about this issue and how we can get rid of it ??
07-30-2019 12:19 PM
I recently discovered that when I disabled WS-Discovery on a M402 that the JetAdmin software had Device communication error. I re-enabled it on several printers and everything started to communicate correctly again.
07-30-2019 12:44 PM
I recently discovered that when I disable WS-Discovery on a M402 that the JetAdmin 10.4.106526 software reported Device communication error. I re-enabled WS_discovery on several printers and everything started to communicate correctly again.
07-31-2019 12:10 AM - edited 07-31-2019 12:11 AM
Hmmm, all our "M"-Enterprise Printers have already WS-Discovery enabled before i run the upgrade to Version 10.4.106526.
Could there be a difference if you Switch WS-Discovery off and then then on again for one time??? Anyone who can confirm this? At the moment i cant´t test it myself.
07-31-2019 12:19 AM
To HP-Community admin:
Please delete the "solved" message in this threat. It is not really solved if we use a pre-pre-pre version that works. It should be only a short time workaraound to use the old Version.
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