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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sparks001
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Message 21 of 23
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Olli2
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Message 22 of 23
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Back here with some hope anyone has fixed it...??? Yesterday I give Version 10.4.106526 (10.4 SR6) a chance. But none of our over 100 "m-Enterprise Printers" will communicate with the WJA in this build version . There is only a short line that says: „Communication error- HpProAdapterService not startet.“ But if I look into servers- services I see that this service ist running quite well. I can stop and start it without any error Message.

 

Nevertheless I gave Spark001 answer a try:

08-08-2019 03:38 AM
This fixed it for me!
https://support.hp.com/gb-en/document/c03743763

 

But all the named entrys are still on my machine. I do not know what to do anymore. Anyone who fixed it??
Or continue to use 103287?

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Olli2
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Hey guys, today I found something in the BreakingNew for WJA-known issues:

 

CR 12444: Devices such as the HP LaserJet M401 and PageWide Pro devices are showing the status device
communication error when HP Web Jetadmin is installed on the German OS. This issue is under
investigation.
Workaround: Install HP Web Jetadmin on the English OS and add German language pack to the OS.

 

Please tell me,  are your server installed with another language as english? Or did english language installed systems have  this problem not? Mine server is installed with german language.

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