HPsmart

[vosperd]

I was  happy  with HPSmart. but "upgraded" to the very  slow HPApp on my win 11 PC.

I wish to  use my HP printers  with my Win 10 (20h2) laptop  but  cannot install the App without,as  I understand,  upgrading to  22h20 which I don't really  need and  I'm not sure  is even possible. I would  like  to  install the old  HPsmart  on this pc  but  can't  find  it

Can anyone offer  a  solution?

Don

Bristol UK

[Dragon-Fur]

@vosperd 

Welcome to the HP Community --

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@vosperd wrote:

I was  happy  with HPSmart. but "upgraded" to the very  slow HPApp on my win 11 PC.

I wish to  use my HP printers  with my Win 10 (20h2) laptop  but  cannot install the App without,as  I understand,  upgrading to  22h20 which I don't really  need and  I'm not sure  is even possible. I would  like  to  install the old  HPsmart  on this pc  but  can't  find  it

Can anyone offer  a  solution?

Don

Bristol UK

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Your post did not capture your Printer Model

Unfortunately, HP Smart is no longer available.

If you find something in the App store with a similar name, it is likely one of the fakes that show up.  Some of these fakes are quite bothersome or worse.

The HP App requirements (at this writing)

What are the HP app requirements?

The HP app and the HP Smart app requirements include:

• An HP printer

• An HP account (recommended)

• A computer or mobile device with:

  • Windows 10 Redstone 5 (version 1809) or later

  • macOS 12.0 or later

  • Android (10.0) or later

  • Apple iOS, iPadOS 17 or later

-- What else? --

Depending on your printer model, there might be a Full Driver printer software option.

The full driver includes HP Scan.

The full driver provides access to the full range of Printing Preferences and supports printing from other software (for example, Word).

If / when asked, select the option for the "full driver" or similar.

 123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Beware of Fake Sites

Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

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HP App >>> Download / Install - How-to, FAQ, Troubleshooting

HP -- the company -- has named the new application for your HP computer and HP Printer → HP

<< Important -- 2026 >>

• HP has replaced the HP Smart application with the HP App on all supported platforms.
• The HP App is available at the App Store for your supported device (computer, tablet, phone).
• HP appears to be an indirect replacement for the HP Support Assistant application.
• HP is a sort of app-wrapper and includes both your HP computer and any HP Printers that have been detected or added to the HP App.
• In general, and not directly related to the HP App, the printer will do better at maintaining its connection to your network (Ethernet or Wireless) when you assign the printer its own IP address on both the printer and your router.
• HP Smart -- the application for used for scan, print, shortcuts, and mobile fax, is now parked inside of the HP App Printer section.

<< ------------------ >>

It makes more sense when you see it.

Scroll down in this message to section -- Watch – HP App – Introduction --

HP App for Windows is available at the Microsoft Store

-- Important –

All HP applications should be sourced from HP (the company).

What?  Fakes have been discovered on at least one App Store –

Check that the application you are installing is sourced from “HP Inc.”

------------------------

Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

-- Missing Features or Scan – Fixes --

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

-- Example -- HP App - Mobile - Menus and Options --

HP_App_Win_Menu_Options_9

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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Real people who own, use, and support HP devices.

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