Has anyone been able to cancel hp+?

[kLM20]

Has anyone been able to deactivate HP+?
I am absolutely in shock with the terrible service provided by HP with regard to their printers. I bought en envy 6032e, during set up you immediately get bombarded with instant ink subscription, which needs an hp+ membership. They make it incredibly difficult to understand that it is two different memberships. The terms and conditions for instant ink are placed right on your face and easy to access on the web as well, which specifies you can cancel at anytime; on the other hand the terms and conditions of HP+ are not explained anywhere, are no available online, and it leads to a costumer entrapment situation where you are forced to permanently use HP products only. I am disgusted and very upset about this sneaky treachery that HP is currently doing. I have tried to reach out to tech support who just shrugged me off saying "well hp+ is for life so that's it"; I then tried to request the T&C´s of HP+ to which tech support answered "we can't provide that, company policy is not to hand out the documents" so not only are the T&Cs not easily available but they are also are unwilling to provide them. I feel like I have been lied to and I would like for someone to help me correct this. Is the ombudsman the only option?

[Dragon-Fur]

@kLM20 

Welcome to the HP English Community --

True -

HP+ and Instant Ink are separate contracts.

HP+ is not required to subscribe to Instant Ink.

Instant Ink is not required to enable or sign up for HP+ .

I have an HP+ contract on one of my printers.

I enabled HP+ to gain access to the premium services offered with the contract.

No, I do not know of a way to cancel the contract.

For those reading,

If interested,

Scroll down to section "HP+ Service / HP Instant Ink" to read more about HP+ and / or Instant Ink.

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• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Help with Instant Ink - HP Instant Ink Support - Website 
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

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READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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HP+ Service / HP Instant Ink

READ - then decide next steps...

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When HP+ is enabled, the printer is added to your HP Smart / HP Connected account.

Menus related HP Smart will be changed to Orange.

Premium features are added to the printer after setup.

Reminder

HP+ and HP Instant Ink are separate contracts.

One is not dependent on the other.

If you are interested in Instant Ink and Not HP+

Please scroll down to section "HP Instant Ink - What and How"

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Start...

Set up / enable HP+

HP+ printer setup (HP Smart app)

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What about HP+ ?

The HP+ contract itself is free and includes both benefits AND responsibilities for both HP and you (the customer).

Be Aware

Do NOT sign up for HP+ without first understanding how it works - once enabled, the contract cannot be rescinded (cancelled).

Start here

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Page 7

Excerpted

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

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Important

HP Instant Ink Print-by-Page subscription can be added to HP+ (but is not required).

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Things that are HP+

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / enable HP+

HP+ printer setup (HP Smart app)

 Read >>> About HP Smart Advance for HP+ printers

And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

• HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are mission (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

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“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

Minute 2.07 – “To use Print Anywhere”

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Important Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

AND

HP printers - Using advanced scanning features (HP Smart app)

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HP Instant Ink - What and How

Instant Ink is a Print-by-Page subscription.

You are paying to print a set number of pages each month.

Each plan, small or large, comes with as much ink as needed no additional cost.

True -- The subscription is billed each month -- Instant Ink is not a "pay if you use" service.

Review >>>  How Instant Ink works

Important

If you wish to skip the how-to, details, important service contract, plus information and requirements for cancellation, scroll down to "Your faster option".

and / or

If you don't find the help you need in the explanations, documents, or the  HP Instant Ink Support - Website,  scroll down to "Your faster option".

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Review

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.

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Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

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Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait here for an agent to find and respond to your question(s).

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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Question / Concern Answered, Click my Post "Accept as Solution"

[Max3Aj]

@kLM20, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 
We request you please go through this document before proceeding any further - HP+ Explained: Smart Printing System Benefits & Features | HP® Tech Takes

HP+ is not a subscription. It is a cloud-based printing solution embedded in select HP printers. There are no costs specifically associated with HP+ beyond the initial purchase of the printer.

To stop notifications from HP Smart (HP+), follow these steps depending on your device: 

Open System Settings (or System Preferences on older macOS versions).

• Go to Notifications.
• Select HP Smart from the list.
• Toggle Allow Notifications off.

If you still want to cancel, you can go ahead and delete your HP Smart account (HP+). 

>HP+ Printing - Extra warranty and HP ink | HP® Official Site
 
I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support