• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-12-2022 02:07 PM - edited ‎09-12-2022 02:09 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I've been having a few minor problems with my printers, HP 3772 All in one and my HP 8720 All in One. Somehow my 8720 printer in settings have gotten some grayed out commands on the display screen, how the heck did that happen, I'm so frustrated, because it says on the the screen when I tap one of these commands that; this has been locked by the person that setup the printer. I haven't done anything to this printer. Could it have something to do with "Protected Mode", I had that wrote down on a piece of paper with a pin number by it. I don't remember having anything to do with protected mode, don't even know where it is. Can anyone help me here.

Category:
1 person had the same question
1 REPLY 1

‎09-12-2022 03:03 PM

HP Recommended

If functions like fax are either not configured or disabled they will show that way. When you log into the Embedded Web Server of the printer you can either enable or configure these functions. The disabled by administrator is a generic message that would show whether they were disabled out of box (common) or actually turned off when the device was setup.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.