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‎03-04-2021 04:35 PM

HP Recommended
Product: HP P3015
Operating System: Microsoft Windows 10 (64-bit)

I purchased a refurbished P3015 with just tray 2 and installed on Windows 10 machines. I purchased tray 3. I've tried to add tray 3 in the printer device settings, but that option is greyed out. How can I fix this? New Driver?

Category:
1 REPLY 1

‎03-04-2021 06:23 PM

HP Recommended

Does tray 3 show on the configuration page of the printer as installed?  If yes then you can try this. On your computer go to control panel >devices and printers and then right click on the icon for your printer and select printer properties from the drop down menu.  Go to device settings tab and scroll down till you see installed options and make sure tray 3 is enabled there. 

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