Have downloaded driver for HP OfficeJet 6958 but cannot install on computer

[Barb415]

I was having problems with my printer, HP OfficeJet 6958, going offline and having to correct it so used HP Print and scan doctor which suggested I remove the printer and reinstall it.  I did that and downloaded it to my computer, HP Pavilionx360, only to find I couldn't install it.  The printer shows it's installed and so does the computer but when I try to print  it won't indicate the printer I want to use.  It has something else in it's place (One Note, I believe) and won't allow me to change to the printer.  Can anyone help me?  I have gotten zero help from HP.

[sandytechy20]

@Barb415

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

● On the printer control panel display, from the Home screen, touch (Wireless) to display the network status screen. Touch Print Info to print the network configuration page.

● On the printer control panel display, from the Home screen, touch ( Setup ), touch Tools, and then touch Network configuration Report.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.