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‎10-24-2020 04:12 PM

HP Recommended
Product: p2015dn
Operating System: macOS 10.15 Catalina

Have p2015dn printer that suddenly stopped printing.  MacOS Catalina 10.15.7 has been working, printed fine 2 days ago.  Downloaded hp printed/driver 5.1 https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...  It still will not print. What am I doing wrong. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2020 04:19 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-24-2020 04:19 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

Was this reply helpful? Yes No
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