Having HP Smart Sign-In Issue - No Pop-Up Window

[Oliver1224]

I'm trying to sign into my HP Smart account but can't complete the sign in process.  After entering my username and password, I get the below message (screenshot).   I'm using the Chrome browser, also tried MS Edge, but I don't see the pop-up window referenced below.  Also, I enabled allowing pop-ups for the HR url but still I don't see the pop-up window to complete the sign in process.  Any help would be greatly appreciated. Thank you. 

[Irfan_06]

Hi @Oliver1224,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

The issue you're encountering with HP Smart's sign-in process might be from browser settings, extensions, or a miscommunication between the browser and the sign-in service.

Here's a step-by-step guide to troubleshoot and resolve the issue:

1. Ensure Pop-Ups are Fully Enabled

• In Chrome:
  1. Open Settings → Privacy and Security → Site Settings → Pop-ups and Redirects.
  2. Add https://www.hp.com (or the relevant URL) to the "Allowed" list.
• In Edge:
  1. Open Settings → Cookies and Site Permissions → Pop-ups and Redirects.
  2. Add the site to the "Allow" section.

2. Clear Browser Cache and Cookies

• Old or corrupted cookies might block the sign-in process.
  1. Go to your browser's history.
  2. Select "Clear Browsing Data."
  3. Clear cache and cookies for all time.

3. Disable Extensions

• Ad-blockers, privacy extensions, or VPNs can interfere with pop-ups.
• Temporarily disable all extensions or use Incognito Mode (Extensions are usually disabled here).

4. Try Alternate Browsers or Devices

• If both Chrome and Edge fail, test in another browser (e.g., Firefox) or on a different device.

5. Manually Check for the Pop-Up

• Sometimes pop-ups open in a background tab or a minimized window.
  • Check all open tabs.
  • Ensure no windows are hidden/minimized.

6. Adjust HP Smart Account Settings

• Open HP Smart on a mobile device or another computer, and try signing in there. This may confirm if the issue is account-specific or device-related.

7. Reset HP Smart Settings

• If using the HP Smart application, uninstall and reinstall it to clear any corrupt configurations.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Oliver1224]

I enabled pop-ups and added hp.com (login3.id.hp.com, hpsmart.com, etc.); cleared browsing data, cache, and cookies; and tried different browsers.  The issue still occurs.

[Irfan_06]

Hi @Oliver1224,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support