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‎01-26-2021 09:11 AM - last edited on ‎07-13-2021 04:14 PM by Retired

HP Recommended
Product: Big Sur 11.1
Operating System: Other

After updating to Big Sur my Deskjet 3050 no longer works with my laptop. I uninstalled the printer, rebooted the system, installed the HP Smart App. The HP Smart App shows the printer is connected however when I print it says the printer is offline. Going into the printer setting its showing its not installed. Apple can not help and recommended reach out to HP. If I were only running Catalina Apple would have helped. 

Category:
1 REPLY 1

‎01-26-2021 11:22 AM

HP Recommended

Hi,

Please try following the Resolution section below and let me know the results:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

 

Shlomi



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