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‎09-19-2026 01:43 PM - edited ‎09-19-2026 01:44 PM

HP Recommended

I want to just print a document!!!!!! I bought this new printer and it will not connect for printing!!!!!! I am 84 years old and do not like the horrible process you have to go through to just connect a printer!!!

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1 REPLY 1

‎09-20-2026 07:13 AM

HP Recommended

Hi @TookyRoberts,

 

Welcome to the HP Support Community!

 

I understand how frustrating it can be when you purchase a new printer and have difficulty getting it connected, especially when you simply want to print a document. I’ll do my best to help you get your printer set up with clear and easy-to-follow steps.

 

To help me guide you correctly, could you please provide the following details?

  1. What is the exact model of your new HP printer?
  2. Are you using a Windows computer, Mac, smartphone, or tablet?
  3. Are you trying to connect the printer through Wi-Fi or a USB cable?
  4. What happens when you try to connect the printer? Do you see an error message?
  5. Have you already installed the HP Smart app?

Meanwhile, please try these steps:

  1. Ensure the printer is switched on and placed near your Wi-Fi router.
  2. Check that your computer or mobile device is connected to your home Wi-Fi network.
  3. Open the HP Smart app on your device. If it is not installed, you can download it from the official HP website: https://www.hpsmart.com
  4. Select Add Printer and follow the instructions displayed on the screen.
  5. If the printer is not detected, restart both the printer and your computer or mobile device, then try again.

Once you share your printer model and the device you are using, I can provide more specific instructions to help you connect and print your documents.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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