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‎12-18-2025 05:46 PM

HP Recommended
Operating System: macOS 15.0 Sequoia

I am trying to print color from a MacBook computer on a Smart Tank 5101.

There isn't a way to select color or B&W in the print menu.

I have no problem printing color from a Windows 11 computer.

Your Driver software update page will not allow the selection of a Mac operating system only Windows is on the pulldown menu.

What should I be doing?

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2025 06:05 PM

HP Recommended

Hi @RCA1234 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

How to reset the printing system in macOS | HP Support
How to reset the printing system in macOS | HP Support
youtube.com/watch?v=vO0D1iSh6I8
If you are experiencing 'Printer Offline' or 'Printer Not Responding' error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We'll show you how to fix the problem by removing your printer from your Mac and adding it ...
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1 person found this reply helpful
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3 REPLIES 3

‎12-18-2025 06:05 PM

HP Recommended

Hi @RCA1234 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
How to reset the printing system in macOS | HP Support
How to reset the printing system in macOS | HP Support
youtube.com/watch?v=vO0D1iSh6I8
If you are experiencing 'Printer Offline' or 'Printer Not Responding' error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We'll show you how to fix the problem by removing your printer from your Mac and adding it ...
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-18-2025 06:26 PM

HP Recommended

Thank you it worked!

Reply
1 person found this reply helpful
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‎12-18-2025 06:27 PM

HP Recommended

Great 😊, nice to know that reset steps worked !

nochebuena.JPG

Happy holidays !

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No
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