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Locked

‎06-04-2022 08:38 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am not able to get my HP Deskjet 4100e printer to work. I followed the instructions that said, to hold down the Wireless button and the Cancel button for 3 seconds until the blue light starts blinking. Then I downloaded HP Smart, then opened the app, HP Smart said my printer was offline, even though the blue light was still blinking, and the printer was plugged in to an electrical socket. To just to see what would happen, I inserted my USB cable and ran HP Smart again, and this time I got a message that said: Use setup cartridges.

What do I need to do to get my printer working?

Thank you,

 

cinque8_0-1654396486441.png

cinque8_1-1654396620439.png

 

 

 

 

Category:
3 people had the same question
1 REPLY 1

‎06-08-2022 11:54 PM

HP Recommended

Hi @cinque8 ,

 

Follow the steps that shows in the next link:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
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