Having trouble updating firmware

[Laurie93]

I have Mac Sequoia OS.  WhenI instal  my new toner cartridge I get error 11-  when I try to update software I can't get past closing OS which is only windows options

[Kuroi_Kenshi]

Hi @Laurie93,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding error 11 on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Install HP Smart App: Make sure to install the HP Smart app on your Mac, which is compatible with your printer. This app can help in setting up the printer and updating its firmware.

Check Driver Compatibility: Ensure that you have the correct printer drivers installed for your Mac OS. You can visit the HP support website and download the latest drivers that are compatible with Mac Sequoia OS.

Reset the Printer: Try resetting your printer. Turn it off, unplug it, and wait for about a minute before plugging it back in and turning it on again.

Clear Printer Error: Check the printer for any hardware errors. Ensure that the toner cartridge is installed correctly and that there are no obstructions in the printer.

Update Firmware via Web Interface: If possible, access the printer's embedded web server through its IP address and check for firmware updates directly without using the OS-based update utility.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,