Hello!!! My HP Envy 5542 barely used, constant problems, constant reboots, scans, reinstalls s-ware

[FDA-OX]

Hello, months of problems setting up scanning, sometimes would work sometimes not for no reason the next day, tons of calls HP, bought Smart Friend for help, tons of reinstalls etc.   Cut to i think for reasons unknown the scan feature is working and in fact, i can print docs here at home via my I Phone too...Cool..

But then past 2 mos I'm at my wits end because I cannot print for the life of this new printer which HP made me buy due to way too many issues with the previous model...hmmm.mmmm....and no my current printer is not under warranty.

So, cut to the chase of 2 mos of constant reinstalls, reboots, change of boots and Nancy Sinatra Boots made for walking  etc etc...you name it...HP Support Assistant, Dr. Scan,  Manny Moe and Mike from Pep Boys....it all got done.

So, final piece of my story. I give up.......for last time trying to print via my normal network printer default which is labeled the same name as my HP5542. It doesn't come up with a printer error, it simply won't print.....more uninstall, reinstall, buy aluminum foil, place head, nose and face inside, suck up the fumes of aluminum, and play the song Planet Claire by 52's.....I'm just so sick of more updates, up doos, curly weaves........i can only print via hpeprint.com....and I just want to know from you good souls why that is?    Why can't I print from my default ?  I don't mind printing via this heprint but its unnecessary, i only print at home that's all....why default network such a silent no answer no print loser?   

Much appreciated and respect for your expert time.

Dr Fonda Cox, PhD

SBdH

[Jeet_singh]

@FDA-OX,

Thank you for posting your query on HP Community,

How is the printer connected? USB/Wireless

Have you tried to print the test page from EWS page?

Let's try these steps: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the printer is connected wireless or USB, let's try to print the test page from the EWS page. 

The printer must be on a network and must have an IP address. The IP address for the printer can be found by pressing the Wireless icon or by printing a network configuration page.

In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http:// 192.168.0.12.

Once logged in to the EWS page, it should be under Tools or on the Settings tab.

Try to print the test page and let me know how it goes. 

If the test page works fine then this could be an issue related to software or driver related. In this scenario, let's try to uninstall the printer from the root level and then reinstall it by following the steps below: 

Let's run HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

If the issue persists, Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for this printer. 
• In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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