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‎02-05-2021 03:30 AM

HP Recommended
Product: Lenovo H30
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have HP Support Assistant installed. I have 1 only a HP Deskjet 2630 Printer. The assistant is suggesting there are two printers present. I find this confusing as it seems to be the same printer with different serial numbers. I have only just managed to get the printer working correctly after several months following a dreaded Windows 10 update.Ashampoo_Snap_05 February 2021_10h26m00s_004_HP Support Assistant.jpgAny help would be appreciated

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2021 11:52 AM

HP Recommended

@hitbit

 

I reviewed your post and I understand that the HP support assistant is showing two printers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing any issues printing?

 

Meanwhile, I recommend you uninstall the HP support assistant from your computer and then install it again on the computer and check whether the issue is resolved.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-09-2021 11:52 AM

HP Recommended

@hitbit

 

I reviewed your post and I understand that the HP support assistant is showing two printers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing any issues printing?

 

Meanwhile, I recommend you uninstall the HP support assistant from your computer and then install it again on the computer and check whether the issue is resolved.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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