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HP Recommended
HP Envy 4502
Microsoft Windows 10 (32-bit)

Hi first post so hope it will make sense! 

I am trying to completely uninstall an HP Envy 4502 all in one printer and reinstall. I have an Asus laptop with windows 10.

When I try to uninstall from control panel & programs I get the following message. If I try to remove the device it doesn't remove everything and stops re-installation. 

AP141_1-1591228860272.png

Any help would be greatly appreciated. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Symptoms

When you try installing or uninstalling the HP Basic Device Software for your printer, a form of the following error returns:

DriverPackageUninstallError5.png

Solution

 

  • From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
  • Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
  • processing:
    takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
    icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
    for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G"
    takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
    Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
    Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.

  • From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
  • Download and install the latest HP Basic Device Software for your printer as necessary:
    https://support.hp.com/us-en/drivers/printers


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended
Symptoms

When you try installing or uninstalling the HP Basic Device Software for your printer, a form of the following error returns:

DriverPackageUninstallError5.png

Solution

 

  • From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
  • Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
  • processing:
    takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
    icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
    for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G"
    takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
    Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
    Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.

  • From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
  • Download and install the latest HP Basic Device Software for your printer as necessary:
    https://support.hp.com/us-en/drivers/printers


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

You are an absolute star. Thank you

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