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‎05-01-2021 12:42 PM

HP Recommended
Product: HP Laserjet pro M15W
Operating System: macOS 10.13 High Sierra

Help someone. Tried everything to set up Really Confused

Category:
1 person had the same question
3 REPLIES 3

‎05-04-2021 12:29 PM

HP Recommended

Hi@Clive49, Welcome to the HP Support Community!

 

I understand that Printer has an issue.

 

May I know the model number of the printer?

 

Please share more information whats the issue with the printer, So I can share the troubleshooting step to resolve the issue.

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎05-05-2021 12:17 AM

HP Recommended

I had big problems with trying to change the Wifi network using HP Smart App after changing routers and found this thread when I decided the easy solution was a factory restart.

 

It turns out the problem is not the printer needing to be reset its the stupid HP Smart App , just cannot detect printers not on the same network or with USB cable!

 

The solution for me was to use the old HP software HP Easy Start App. Worked first time with no problems.

 

Shame on HP for keeping paying customers in the dark!

 

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‎05-06-2021 12:11 PM - edited ‎05-06-2021 12:20 PM

HP Recommended

Hi@Clive49,

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "How to connect the printer to network"

 

Request you to follow the below troubleshooting steps from the document fix

 

Install the HP Smart app and set up the printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Was this reply helpful? Yes No
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