• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet 3760
Microsoft Windows 10 (64-bit)

Please can someone tell me what I am looking for in the alignment printout? Perhaps it's my astigmatism but I can't see any difference between the visibility of the 'smaller lines' in each row.   This task is proving impossible, frustrating, and has now stalled my working time for over an hour.  And I have a class to teach tomorrow.   And no Technical Support.

 

Is it a question of the faintness of the lines or are we identifying the block in each row in which the small lines are less visible because they coincide with the other lines.

 

This is a new printer but I've been using HP printers for many years so I'm familiar with the old alignment procedure.   I certainly wasn't expecting this level of a leap, nor one which could create difficulties every time I change cartridges, which seems, from my googling this problem, to arise every time cartridges are replaced.  Though mine let me get a good number in, before it sent me to my recalcitrant printer.  (I'm just glad I use Instant Ink, or that would be more frequent than it's going to be.)

 

The "problem at the printer" turns out to be, via HP Smart, that I need to align the cartridges.  A sheet is printed from which I need to identify the block in each row whose lines are the "least visible".   I sought help from the only other adult in the house who lost his "good" eye 2 years ago, and is only marginally more able to identify the 'least visible' lines for me with the other. 

 

The Virtual Agent was abysmal on this.

1 REPLY 1
HP Recommended

@Stymied2, Welcome to HP Support Community!

 

Follow the steps below to complete the alignment-

  1. Load plain white paper into the input tray.

  2. Search Windows for the name of your printer, and then click your printer in the list of results.

    HP Printer Assistant opens.

  3. Click Maintain Your Printer.

    The printer toolbox opens.

  4. On the Device Services tab, click Align Cartridges 

    The printer prints an alignment page with rows of numbered boxes. Each box on the page consists of two sets of lines.

    Alignment page

  5. On the alignment page, find the box in row A in which the two sets of lines overlap the most, for example, A10.

    Finding the box with overlapping lines

  6. In the printer software, select that box from the A drop-down list.

  7. Repeat these steps for each row of boxes on the alignment page.

  8. Click Done.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.