cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
PittmanP1
New member
1 0 0 0
Message 1 of 2
59
Flag Post

Help to make apps inside my Envy 7120 work again.

‎10-16-2020 07:18 PM

HP Recommended
Product: HP ENVY 7120 ALL- IN-ONE PRINTER
Operating System: Microsoft Windows XP

Printer says "unknown error" when trying to use apps inside my printer The apps used to work. Now they don't. WHAT HAPPENED?????

Reply
Category:
1 REPLY 1
Highlighted
sandytechy20
HP Support Agent
HP Support Agent
23,999 23,889 1,319 1,405
Message 2 of 2
Flag Post

‎10-20-2020 12:49 PM

HP Recommended

@PittmanP1

 

Welcome to the HP support community.

 

Which app are you trying to use?

 

Meanwhile:-

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation