Help with disabling HP+

[douglasmcc]

Why is it so difficult to buy a product which puts the customer first.  I want to choose which ink cartridges I put in my printer but I can't because HP has me trapped.  Can someone please help me disable HP+ even though I don't have a subscription and anything else I need to do to use MY printer.

One other thing, do I really need to be connected to the internet to use my printer?

Thanks in anticipation.

Douglas

[Valsimot]

HP+ can't be disabled. There is a difference in price between HP+ printers, which are cheaper to buy than "normal" printers

HP Officejet Pro 9720e  is an HP+ printer. Cheaper to buy, but you are stuck with HP+

[douglasmcc]

I am sorry I don't accept that.  This is a breach of consumer rights, it's anti-competitive and it goes against everything HP said earlier this year about giving consumers choice when it settled a lawsuit in the USA.   This is the most disappointed I have ever been in buying a HP product and all you can say is that is why it was cheap???? 

[Valsimot]

It's not a breach of consumer rights because the customer has the right to choose between HP+ printer and a normal printer.

[douglasmcc]

I can’t say that was very helpful and neither was the printer cheap. What was cheap was the lack of transparency on the part of HP.   I could have purchased an Epsom or a Canon  for a similar price without being locked into HP+ or similar setup. But thanks for trying. D

[Dragon-Fur]

@douglasmcc 

Apologies for jumping in unannounced.

@Valsimot is correct --

The "e" printer models in this series include options and features not found on "non-e" models.

Primary amongst these features is an optional service contract called HP+

If this is your printer

HP OfficeJet Pro 9720e Wide Format All-in-One series  

Then the following might be useful.

The information is provided FYI and is not meant to change your mind about how you feel about the product(s).

=======================================

What is the HP+ Service / Contract?

When the HP+ service contract is enabled, the printer is added to your HP Smart / HP Connected account.

AND

• Menus related HP App / HP Smart might be changed to Orange.
• Premium scan features are added to the printer after setup.
• For new printers -- The original hardware product Warranty is extended for an additional year.
• You agree to use only HP genuine cartridges (no refills or 3rd party remanufactured).
• Once enabled, HP+ cannot be cancelled - Should you wish to dispute, Contact Support.

========================================

>>> Reminder <<<

HP+ and HP Instant Ink are separate contracts.

• You can have one and not the other.
• You can have both HP+ and Instant Ink.
• You can choose to have neither.
• HP+ is a permanent change to your printer's operation.
• Instant Ink can be cancelled.

========================================

Once enabled, HP+ service cannot be undone.

If you also signed up for Instant Ink and regret having done so,

the Instant Ink contract can be cancelled.

True -- If you enabled the HP+ service contract, you are still tied into using HP genuine ink cartridges.

Instant Ink is a print-by-page subscription.

At the least, you can cancel Instant Ink.

If you did not enable HP+ and you have only signed up for Instant Ink -

then

You can cancel Instant Ink.

AND

The printer is built to tolerate HP chipped cartridges though their use is not supported or guaranteed.

=================================================

If you have / had an Instant Ink subscription --

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• Installed ink cartridges activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

======================================================

Once released from Instant Ink AND if you did not enable the HP+ service contract,

The printer will still require that you use "HP chipped" ink cartridges.

If you wish to dispute the setup, you may certainly do so.

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.
• Wait times can be long.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP OfficeJet Pro 9720 Wide Format All-in-One series
• HP OfficeJet Pro 9720e Wide Format All-in-One series

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"