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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Francineg
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Help with driver is unvailable

HP Recommended

I need help with connecting my printer and my laptop, I am having no look whatsoever. 

The laptop and the printer have been connected previously but now they wont connect.

I am getting  a message saving 'driver unavilable'. 

I am forever experiencing problems with HP, Please help! 

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Francineg Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Which OS are you using the printer with?

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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Francineg
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Message 3 of 4
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HP Recommended

Hello, 

 

Thanks for getting back to me it is HP Envy 5020. 

I think I am on windows 10 OS. 

It worked about 1 month ago - I have not been able to print due to waiting for delivery of inks though instant ink, hence the gap. 

I have tried to look online for how to sort as I found HP online very unhelp and I could not find any number to call. 

 

Fran 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,610 3,946
Message 4 of 4
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@Francineg Does that mean you have received the ink now, or you are still waiting?
If you are waiting, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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