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Pagewide 477

Hi.

 

I wonder if anyone can help. 

I previously had a issue with my hp pagewide 477 dw  printer freezing and I factory reset it.

 

Now the printer works but it's asking for setup cartridges (which we don't have)

 

Is there anyway to bypass this as the printer is otherwise fine (just out of ink) or do we have to order from hp direct? I saw some posts previously that there was a way to get around it but can't seem to figure It out! Thanks in advance 

1 REPLY 1
HP Recommended

This video MAY help you, https://www.youtube.com/watch?v=NKRse6WjNOo

 

Steps on many HP printers are the same even if they are not listed

 

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