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‎01-14-2021 04:46 AM

HP Recommended
Product: Deskjet plus 4130
Operating System: iOS

Hello please can someone help me before I loose the will to live. Trying to set my printer up and Instant ink and it keep saying to me unable to connect to web services so I go on to there then it is saying system error someone please help 

Category:
1 REPLY 1

‎01-18-2021 04:53 AM

HP Recommended

@Em332, Welcome to HP Support Community!

 

I see that you're unable to connect the printer to web services, I'd suggest you follow the steps from the document HP Printers - Cannot Connect to Web Services to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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