Hewlett-Packard - USB - 58.2.1778.23178

[9garralda9]

The following download shows " error" time after time:

Hewlett-Packard - USB - 58.2.1778.23178

[Kuroi_Kenshi]

Hi @9garralda9,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Internet Connection:

• Ensure you have a stable and reliable internet connection.

Disable Firewall/Antivirus:

• Temporarily disable any firewall or antivirus software that may be blocking the download.
• Remember to enable them again after the installation is complete.

Use HP Support Assistant:

• Download and install the HP Support Assistant. It can help with downloading and installing the correct drivers for your printer.

Download Driver Manually:

• Download the USB driver manually from the HP Support website:
  • Go to the HP Support website.
  • Enter your printer model (HP OfficeJet Pro 9135e).
  • Select your operating system (Windows 11).
  • Download the USB driver (Hewlett-Packard - USB - 58.2.1778.23178).

Run as Administrator:

• Run the downloaded driver file as an administrator:
  • Right-click on the downloaded driver file.
  • Select "Run as administrator."

Compatibility Mode:

• If the driver is still not installing, try running it in compatibility mode:
  • Right-click on the driver file.
  • Select Properties.
  • Go to the Compatibility tab.
  • Check the box for Run this program in compatibility mode for:
  • Select Windows 10 from the drop-down menu.
  • Click Apply, then OK.

Windows Updates:

• Ensure that your Windows 11 operating system is up to date:
  • Go to Settings > Update & Security > Windows Update.
  • Check for updates and install any available updates.

Temporary Files and Cleanup:

• Clear temporary files and perform a disk cleanup:
  • Press Windows + R keys to open the Run dialog box.
  • Type %temp% and press Enter.
  • Delete all files in the temporary folder.
  • Run Disk Cleanup from the Start menu and clean up system files.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,