Hi, I'm not able to connect wireless HP ENVY 7640 printer to HP Smart App

[Exevia_dx]

Hi, I'm not able to connect wireless HP ENVY 7640 printer to HP Smart App. Please advise. 

[Sneha_01]

Hi @Exevia_dx,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your HP ENVY 7640 printer to the HP Smart app, here are some steps you can follow to troubleshoot the issue:

1. Check Wi-Fi Connection

• Ensure that your printer is connected to the same Wi-Fi network as your phone or tablet running the HP Smart app. You can check the printer's network status via the printer's control panel.

2. Use the HP Smart App

• Open the HP Smart app on your device.
• Tap the + icon to add a printer.
• Select Set up a new printer and follow the prompts.

3. Enable Wi-Fi Direct

• Make sure Wi-Fi Direct is enabled on your printer. This allows your devices to connect directly without needing to be on the same network.
• To enable Wi-Fi Direct, go to the printer’s settings and look for the Wi-Fi Direct option.

4. Reset Network Settings on Printer

• Reset the network settings:
  1. On the printer, go to Setup > Network > Restore Network Defaults.
  2. Reconnect the printer to your Wi-Fi network using the control panel.

5. Check Firewall and Security Settings

• Ensure that your router's firewall settings are not blocking the printer. Sometimes, security settings can prevent devices from connecting.

6. Update HP Smart App

• Ensure that the HP Smart app is up to date. Check the app store on your device for any updates.

7. Restart Devices

• Restart your printer, router, and smartphone/tablet. This can often resolve connectivity issues.

8. Use the HP Print and Scan Doctor (Windows Only)

• If you're using a Windows device, download and run the HP Print and Scan Doctor, which can help diagnose and fix printing and connectivity issues.

9. Manual Setup

• If the app still cannot find the printer, you can set it up manually:
  • On your printer, go to Setup > Network > Wireless Setup Wizard.
  • Select your Wi-Fi network and enter the password.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support