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‎11-20-2025 06:02 PM

HP Recommended

Hi , I need one of the 2 firmware: WMP1CN1908AR (2019) ou WMP1CN2004AR (2020), it is for an HP Officejet Pro 8720 printer. could someone help me plz. thanks

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1 REPLY 1

‎11-23-2025 08:38 AM

HP Recommended

Hi @Bonanza007 

 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

 

I hear you—looking for a specific firmware version can be tricky, especially when you’re trying to track down older releases for your OfficeJet Pro 8720. Before we go into locating those exact builds, it would help to understand the situation a bit more so we can isolate why you need them.

 

Could you share:

  • What prompted the need for those particular firmware versions (2019 or 2020)?
     
  • Is your printer currently running a newer firmware, or is it failing to update?
     
  • Are you experiencing a specific issue (for example, connectivity, print quality, account setup, cartridge recognition) that you believe the older firmware would resolve?
     
  • Are you trying to update the printer via USB, network, or Embedded Web Server?

 

With those details, I’ll be able to guide you more precisely—whether it’s about locating the right firmware package or confirming if another approach might solve the underlying issue. 

 

Would you like to start by telling me what problem you’re seeing on the printer right now that makes you want those firmware versions?

 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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