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HP Recommended
HP Office Jet 9018
macOS 10.15 Catalina

I just installed my brand new HP OfficeJet Pro 9018, it's connected to WiFi via cable. Out of nowhere it starts a very high pitched noise, several times in a short period. What is this? I wasn't using it at the time, it wasn't printing, nothing. I've read other accounts of this problem with other HP products. I don't like this at all.

1 REPLY 1
HP Recommended

@Obaba

 

I suggest you remove the cartridges, clean the electrical contacts with a lint free cloth and perform a Power Reset on the printer


- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Next ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted if the issue persists

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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