Hoe do I stop Support Assistant everyday red flagging me to update my printer. It is up-to-date.

[biggles13]

Envy printer 5020 is OK , just need to let the HP support Assistant recognize that. 

[Dragon-Fur]

@biggles13 

The Printer is just an "Added Device" in HP Support Assistant.

You can try removing the printer and re-adding it back into HPSA.

OR

You can try uninstalling HPSA > Restart the computer > download / install a fresh copy of HPSA from its website.

The only weird bit is which type of HP Support Assistant you have installed.

Remove / Add Device

Depending on the type of HP Support Assistant you have installed,

Try / Consider

HP Support Assistant Application (Version 9.6.x and newer)

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list

Click the X in Blue Circle in the last column of the device information

---------------------------------------------------------------------------------

The "software" version of HPSA is installed in

Control Panel > icon view > Programs and Features

Open HP Support Assistant

If you have not done so, Sign into the HP Support Assistant

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

Restart the computer and log in.

Open HPSA > Add the printer

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