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‎11-17-2021 02:56 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

HP Officejet Pro 9018.  I replaced the "K" cartridge as required.  The printer is responding to prompts & printing on our iMac desktops, but the home screen on the printer is frozen.  It acknowledges that a new cartridge has been installed, but it does not react to the OK button & remains frozen.  I have turned the printer on & off and unplugged it as well.

Category:
1 REPLY 1

‎11-23-2021 08:24 AM

HP Recommended

@ajs930

 

Welcome to the HP support community.

 

I understand that your printer screen is frozen, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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