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Locked

‎02-09-2022 11:16 AM

HP Recommended

I am unable to unlock or reset from the menu of my 6968.  I'd hate to have a bricked printer.  Anyone know how to fully reset this printer?    I tried following instructions on the web but nothing works i keep getting the prompt to "unlock' and for the life of me i can't remember username/password.

Help Please

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2022 11:32 AM

HP Recommended

Disregard, i found the fix by the following these steps:

  1. Main menu
  2. Press Copy
  3. Press "Back" button once
  4. Then press "Back" 4x (the image of the back button will not appear) the secret entrance
  5. Finally semi-full restore

View solution in original post

4 people found this reply helpful
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1 REPLY 1

‎02-09-2022 11:32 AM

HP Recommended

Disregard, i found the fix by the following these steps:

  1. Main menu
  2. Press Copy
  3. Press "Back" button once
  4. Then press "Back" 4x (the image of the back button will not appear) the secret entrance
  5. Finally semi-full restore
4 people found this reply helpful
Was this reply helpful? Yes No
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