How can I change the HP Deskjet 3720's region from HK to UK?

[RoyAY]

My Deskjet 3720, which was bought in HK, can't recognize the HP 304XL cartridge. How can I change the HP Deskjet 3720's region from HK to UK please? 

[Alden4 · Accepted solution]

Hi @RoyAY,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[RoyAY]

Hi Alden4,

First of all, thanks in advance for your great help.

Yes, I can meet all of the conditons. May I know the overall procedure to reset the region setting from HK to UK for the Deskjet 3720 please?

Have a nice day.

Thanks again.

Kind regards,

Roy

[Alden4]

Hi @RoyAY,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

please share screenshot of this window on a private message or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[RoyAY]

Hi Alden4,

Well noted and thanks for your helpful information.

Warm regards,

Roy

[Alden4]

Hi @RoyAY,

Thank you for your response, 

Please feel free  to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Take care and have a great day ahead!

Alden4

HP Support