How can I get my HP Envy Printer to scan and store item on my new windows 11 computer?

[NormRoss]

Not sure what you want here but I want to be able to scan and store items on my new Dell Windows 11 computer.  I am able to print.  Please help. Thank you.

[Raj2111]

Hi @NormRoss 

Welcome to the HP support community.

I understand that you are facing an issue with your printer, I am glad to assist you today.

Please follow these steps:

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

• In Windows, search for and open View local services.
• In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
• Look at the Status and Startup Type values.
• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
• 
• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
• If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
• Try to scan. 

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

-Regards

Raj

HP Support