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‎05-27-2020 06:02 AM

HP Recommended
Product: Hp deskjet ink advantage 3635 (

Hello I really want to change the region of my printer. I bought it in UAE with ink cartridge 652. 
Now I am here in the Philippines and the only cartridge 680, and I bought the 680 ink not knowing that it is not compatible on my laptop. 

6 people had the same question
5 REPLIES 5

‎05-30-2020 10:56 AM

HP Recommended

@ACM09, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-03-2020 06:21 AM

HP Recommended

Please Give me details for regional reset for my printer. 

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‎08-23-2020 01:06 AM

HP Recommended

 Hi there i have the same problem regarding to HP Printer with cartridge 652 to 680. Can you help me reset this one. Thanks

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‎08-23-2020 10:55 AM

HP Recommended

Hi @EliasDiMagiba,

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Where was printer purchased and where is it being used?

Do you have cartridges from both the region?

What is the operating system of your PC?

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎10-15-2020 01:04 AM

HP Recommended

IMG_20201015_122229.jpg

 please help me for region reset for above figures.this is 680 cartridge,before it was 652 and only color cartridge working.

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