How can contact live HP rep

[Jodee5]

Unable to reach live HP rep. Any suggestions how to do so. Virtual assnt no good.  My new HP smart tank printer did not have the printer heads in the box and need HP to send to me. Also, my warranty for new printer says expired. However I just bought it end of May so it will not give me support. I checked with Best Buy. The date that HP shows is the end of the 1 year warranty from the time that Best Buy received in store.  I need to have this updated to the date I purchased from Best Buy.

Appreciate the help.

Thanks

[Dragon-Fur]

@Jodee5 

Welcome to the HP Community --

The HP Store does not sell that model -- they do sell this one:

https://www.hp.com/us-en/shop/pdp/hp-smart-tank-7301e-all-in-one

There are several places where the product description mentions that the ink and all you need to use the printer are included in the 'sealed-new-in-box" printer purchase.

Perhaps there is an explanation from your place of purchase about why parts of the "in the box" experience were missing.

?  The store might not allow you to return the product after this long but they might be willing to check whether the product was supposed to be brand new "sealed in box" or was a demonstration model, for example.  Have your receipt ready.

OK -  Moving on...

True - New product Warranty typically starts at time of completed manufacture -- If a product sits on a store shelf for a while, the time "ticks down".  Rationally, the Warranty is restarted when the customer purchases the product and registers the new device at HP.

The Warranty date can be fixed to reflect date of purchase.

Submit a Warranty Dispute form.

I've added the "how-to" information later in this message.

True - At this point, right now, you cannot trade on service for a warranty not yet active.

I will forward a request to our Moderator team about the warranty and the missing parts.

Should there be a response, look for a message here before the agent uses other means to contact you.

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Warranty Dispute

The original warranty date is set at manufacturing and perhaps by the merchant who sells the device to the consumer.

If the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

NOTE: Trouble opening Dispute form? Try using the Microsoft Edge Browser

 HP PCs, printers - Dispute a warranty status 

Reference

 HP Customer Support - Product Warranty Check

Select your Region / Country

Enter the necessary information

Find and have available your receipt / proof of purchase.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

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• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
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References / Resources

HP Printer Home Page - References and Resources

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[Irfan_06]

Hi @Jodee5,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your printer.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support