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envy 5055
iOS

How do I bypass the ink cartridge setup? thx

5 REPLIES 5
HP Recommended

Hi @Luckloo,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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not working. sorry been sick

HP Recommended

Have been sick. Solution you sent does not work. thx

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Good Luck with that!  I spent the entire day with the download.  9 hours later, it is finally done.  Ridiculous!  There is an option to say "no thanks" to the ink plus.  But, HP doesn't like that response, so I kept downloading, moving through the process until finally my printer connected to Wi-Fi.  But, I lost it on my phone and have no desire to spend another entire day with this software.

HP Recommended

@Luckloo,

 

If the oobe reset did not work, I’d recommend you contact HP Phone Support in your region for further assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.