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Mine still only lets me pick portrait or landscape! Size should be an #1 option along with color of print! This is ridiculous

5 REPLIES 5
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Hey there! @61West86,

 

Please share the printer model name to assist you better.

 

Are you using any application to print from the phone?

 

Try updating the smartphone software version to the latest version and check if it helps.

 

Try the steps recommended below to change the paper settings.

 

Open app store and download and install HP smart app.

Open HP smart on your mobile device.

Select the picture or document you like to print.

Select print.

Select paper size you like.

Select more options

Under scaling select fit to page.

Go back select print.

 

Refer the images attached below to know more information about changing the page sizes using the HP smart app.

 

 

Refer this article to know more information about printing using HP smart app. Click Here

 

Hope this answers your query!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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HP evy 5000 printer.im using wireless print with HP app. (HP envy 5000 all n one)

HP Recommended

Hi! @61West86,

 

Thanks for sharing the product details.

 

What is the paper size you are trying to print from the smart phone?

 

Did you try the steps recommended in my previous post about changing the paper size from the HP smart app?

 

Also, try the steps recommended below.

 

HP recommends you confirm that the printer has the same size paper that you selected for the HP Print Service Plugin.

  1. Open the item you want to print, tap the menu icon , and then tap Print.

    A print preview screen displays.

  2. On the print preview screen, tap the down arrow to select a printer.

  3. Tap the down arrow  to open the print settings menu, and then tap the down arrow under Paper size to view the options.

    1. Paper size setting with the input tray listed

    2. Paper size setting without the input tray listed

Refer this article to know more information about printing from Android device. Click Here

 

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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I have the same question but your solutions do not help. I don’t want to print the size of my paper, I want to print certain specific sizes like a 2x3 wallet print. HP7520, already have the app

HP Recommended

@Wolfangel77 Welcome to HP Community!

 

I understand that you are unable to print wallet size.

 

Please let me know if you are getting any error message while printing.

Which application you are using to print?

 

Please refer to the below link to print the photos.

 

https://support.hp.com/in-en/document/c03422222

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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