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- How do I delete a job from the PRINTERS folder?

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05-05-2024 08:50 PM
I used an old archived post from a very long time ago helping me with how to get out of the "Deleting..." phase of my printer when it is taking FOREVER to delete. it said to stop spool and then go to system 32/spool/PRINTERS and he said to "delete the job". what is the job? there is a bunch of files there and the most recent ones are named stuff like "PP390okuik782nx0lvwoae5an7.TMP". I really need this done QUICKLY because i have a school project that is due TOMORROW because i am a bit lazy and forgot about it...... anyways please help, and please help quickly.
05-06-2024 09:15 AM
Welcome to the HP Community --
Too late for class - here is the information...
Can't stand it?
Scroll down to section Details > Manual Queue Reset
----------------------------
Find the Print Job(s)
> > > Windows 11 < < <
Settings > Bluetooth & devices > Printers & scanners
Select Printer from list > Scroll down > Select More devices and printer settings
Continue in Control Panel > Devices and Printers
Next,
Control Panel > icon view > Devices and Printers
Double-Left-Click on your printer icon
See what’s printing
Click (or Right-Click) on the job > Cancel
Note: Exact wording varies
More Options…
> > > Windows 10 < < <
Settings > Devices > Printers & Scanners > Click Open queue
Click (or Right-Click) on the job > Cancel
Settings > Devices > Right-Click Printers & Scanners > Pin to Start
Then
Windows key > find the newly PINNED application tile Printers & Scanners
Move the application tile to a Tile Group that is easy to see and open quickly
> > > Windows 11 < < <
Settings > Bluetooth & devices > Printers & scanners
Select Printer from list > Open Print Queue
Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All
OR
If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel
---------------------------------------------
Print Queue / Print Service Reset
After a print job has been accepted, it is turned over the Windows Print Services for completion.
When a job is "stuck in the queue", it is sometimes due to Print Services being stuck or otherwise “broken”.
If the job is accepted and quickly disappears, it is perhaps due to incorrect Temp folder permissions.
Read
HP Printers - Print jobs stuck in print queue
Replacement for Print and Scan Doctor
Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)
AND / OR
First, check that Windows Update does not need to install updates (or Restart)
Settings > Update and Security > Check for Updates
NOTE: If an update is already pending, install that update > Restart the computer and log in
Next…
If the current print job will not cancel or if a previous print job is stuck in the queue,
and
If the issue is due to Print Services being stuck / hung / corrupted,
- Stop Print Services
- Remove any files in the print queue folder(s)
- Restart the Print Service
------------------------------------------
Details > Manual Queue Reset
> > > Windows 10 / Windows 11 < < <
Windows Start > Search for “Services”
Optional > Right-Click and Pin to Start / Taskbar > Open Services App
> > > Windows 10 < < <
Control Panel > icon view > Administrative Tools > Services
Next,
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the PRNTERS folder
NOTE: Folder might be hidden.
C:\Windows\System32\spool\PRINTERS
OR possibly
C:\Windows\System\spool\PRINTERS
Delete any files found in folder
Start Print Spooler Service
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Looking to remove just one job?
Sort list by Date / or Date Modified
Find the date for the job(s) printed that day
Delete the matching .spl and .shd file numbered files.
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP Deskjet 2540 All-in-One Printer series
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