How do I determine what the current version of sw & drivers I have on my HP Photosmart 7525 printer?

[tlGO]

I've several times tried to download the latest sw & drivers for my printer.  The HP website says 28.8 (10/22/15) is the latest version but the downloaded & installed executable file (and Control Panel/Programs) both say version 28.0 (9/18/13).  I recently got an error msg saying I needed to upgrade my printer sw, which is what made me try once more for a current download. 

Config:  HP Pavilion dv6t-3100 laptop w/8MB memory, direct connect (USB) to printer, Win 10 automatically updated, 

[sandytechy20]

@tlGO

Welcome to HP forums, I see that you are getting upgrade printer driver error.

Version 28.8 is the later driver for this printer.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the full feature driver

Click here to download the printer driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tlGO]

Followed everything precisel & successfully with your directions but after rebooting and checking Control Panel / Programs & Features, the version for the HP Basic Device SW remains as 28.0.  Either the CP is reporting the wrong version or more likely, when I download the HP sw (via your "Click Here" link as well as going directly to the HP website), the filename for the executable is "PS7520_1315-1.exe".  This is precisely the same file as I downloaded prior to opening up this inquiry.

From my original question, other than from Programs & Features, is there anyway to tell exactly what version of HP sw I'm using, e.g., from an "About" or "Help" pull-down menu in the HP sw itself?  The HP Printer Assistant sw does not offer this. 

So, my printer sw remains at version 28.0 which is not the latest.  Any ideas?  Thanks for your help!

[sandytechy20]

@tlGO

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tlGO]

I got the msg that my fw is "up-to-date",  both directly going from the printer menu as well as downloading from the HP website (executable:  R1830A).

Similar to my open question as to how do I tell what my current version of sw is on my printer, is there a way to determine what indeed is my current version of the fw?

Thank you again for attempting to help. 

[sandytechy20]

@tlGO

It is not possible to check the version of the driver.

However, you can try installing the printer Windows built-in driver:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tlGO]

I guess I just don't understand why the latest printer sw downloaded from the HP website states it's version 28.8 but following the installation instructions precisely results in version 28.0.

But thanks for trying.

[sandytechy20]

@tlGO

If you are able to print fine, you need worry abt the driver version.

Feel free to contact us in the future for more assistance.

Cheers.