How do I do a complete uninstall and reinstall? I have two issues

[JBrenC]

I recently started having two issues with my OfficeJet Pro 8715 All-in-one printer.  Initially, the HP Envy laptop would not see the printer wirelessly.  I ended up getting a printer cable and I was able to connect to the printer.  Thereafter, I am no longer able to scan in PDF format.  I believe that a complete uninstall and reinstall is required.  I would appreciate assistance with doing the complete uninstall and reinstall.  Note that I also have another printer, an HP OfficeJet Pro 7740 without any issues the last time I was in my primary residence in Mexico.

[sandytechy20 · Accepted solution]

@JBrenC 

Welcome to the HP support community.

I understand that you want to uninstall and reinstall the printer driver, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.